Nalu Beads Returns Policy and Process
We are sure that you will be completely thrilled with your purchase from Nalu Beads but if, for any reason, you should decide not to keep it, our returns policy makes it easy for you to send it back to us.
Returns must be made within 30 days of receipt and the goods must be unused and returned to us in their original packaging.
CHRISTMAS RETURN PERIOD : we have extended our Christmas return policy until 10 January 2020.
Please include your name, address and order number with the goods you are returning, plus the reason for returning them, and obtain proof of postage. We will then refund you the original cost of your order ( plus the postage if there was a fault with the order).
If you purchased your beads from a retail store or website other than nalubeads.com please go directly to the original place of purchase, thank you.
We regret we are not liable for returns which do not reach us, or are damaged when we get them back.
6 Velator Way
PLEASE DON'T FORGET TO INCLUDE YOUR DETAILS! We cannot deal with your return if we don't know who you are!