We are still open online & processing orders daily.

Please see individual products for potential delays on delivery.



UPDATE ON CURRENT DELIVERY TIMES : our workshop/studio is currently closed but we are processing orders once a week. Please see the individual product pages for any updates on time scale of delivery. Our Beach Sand Beads will not currently be availabe to ship until mid April but we are more than happy to post all available parts of your order. We will contact you with regards to this if we cannot fulfil your order completely. If you have any questions please contact us on hello@nalubeads.com. We really appreciate your continued support through this diffficult time and are so grateful for each order recieved.

Orders are shipped every day Monday to Friday, orders placed before 12 Midday will be sent that day (excluding Saturday and Sunday).

We use Royal Mail 1st Class to ship all orders unless you select Special Delivery at checkout.  


1st Class Royal Mail - No Gift Box - £1.95 - your order will be shipped in a cardboard envelope via Royal Mail 1st Class - please allow 2-3 days for your order to arrive.

1st Class Royal Mail - Gift Box - £3.95 - your order will be shipped in one of our Nalu Gift Boxes (small parcel size) via Royal Mail 1st Class - please allow 2-3 days for your order to arrive.

NOT CURRENTLY AVAILABLE Special Delivery Royal Mail - £7.50 - your order will be shipped in one of our Nalu Gift Boxes (small parcel size) via Royal Mail  Special Delivery - if ordered before 12 midday Monday to Friday you will receive your order by 12 Midday (next working day) and you will be sent a tracking number.


If you have any specific postage requirements please call us on (01271) 817614 and we’ll be more than happy to sort something out for you.




My order hasn’t arrived…

All our orders are sent via Royal Mail 1st Class, unless you have selected Special Delivery, we do have to allow 2 weeks for parcels to arrive. We do ask that you check with your local post office to see if they have your parcel but please let us know so we can sort it out for you.


Can I track my order…

If you would like to track your order please select Special Delivery on the shipping page of checkout, we will then send you a tracking number.  Please note that Royal Mail 1st Class does not offer a tracking service.


When will my order be shipped…

We process all orders placed Monday to Friday before 12 midday the same day and post them that afternoon. Please note that our studio is closed Saturday and Sunday so all orders placed over the weekend will be processed and shipped next working day.


For everything else…

Please call us on (01271) 817614 or email us at hello@nalubeads.com




We are sure that you will be completely thrilled with your purchase from Nalu Beads but if, for any reason, you should decide not to keep it, our returns policy makes it easy for you to send it back to us.

Returns must be made within 30 days of receipt and the goods must be unused and returned to us in their original packaging.

Please include your name, address and order number with the goods you are returning, plus the reason for returning them, and obtain proof of postage. We will then refund you the original cost of your order ( plus the postage if there was a fault with the order).

If you purchased your beads from a retail store or website other than nalubeads.com please go directly to the original place of purchase, thank you.

We regret we are not liable for returns which do not reach us, or are damaged when we get them back.





Nalu Beads
Unit 6 

Velator Way 

EX33 2FB


PLEASE DON'T FORGET TO INCLUDE YOUR DETAILS!  We cannot deal with your return if we don't know who you are!




We check all of our products throughly before sending them out to you but in the unfortunate case that you have a product that is damaged or has a flaw, please contact us on (01271) 817614 or email us at hello@nalubeads.com. We WILL sort the problem out for you no matter what it is so pease just let us know and we are more than happy to help!