Orders are shipped every day Monday to Friday, orders placed before 12 Midday will be sent that day (excluding Saturday and Sunday).
We use Royal Mail 1st Class to ship all orders unless you select Special Delivery at checkout.
1st Class Royal Mail - No Gift Box - your order will be shipped in a cardboard envelope via Royal Mail 1st Class - please allow 2-3 days for your order to arrive.
1st Class Royal Mail - Gift Box - your order will be shipped in one of our Nalu Gift Boxes (small parcel size) via Royal Mail 1st Class - please allow 2-3 days for your order to arrive.
Special Delivery Royal Mail - your order will be shipped in one of our Nalu Gift Boxes (small parcel size) via Royal Mail Special Delivery - if ordered before 12 midday Monday to Friday you will receive your order by 12 Midday (next working day)
If you have any specific postage requirements please call us on (01271) 817614 and we’ll be more than happy to sort something out for you.
My order hasn’t arrived…
All our orders are sent via Royal Mail 1st Class, unless you have selected Special Delivery, we do have to allow 2 weeks for parcels to arrive. We do ask that you check with your local post office to see if they have your parcel but please let us know so we can sort it out for you.
Can I track my order…
If you would like to track your order please select Special Delivery on the shipping page of checkout, we will then send you a tracking number. Please note that Royal Mail 1st Class does not offer a tracking service.
When will my order be shipped…
We process all orders placed Monday to Friday before 12 midday the same day and post them that afternoon. Please note that our studio is closed Saturday and Sunday so all orders placed over the weekend will be processed and shipped next working day.
For everything else…
Please call us on (01271) 817614 or email us at firstname.lastname@example.org
RETURNS POLICY AND PROCESS:
EXTENDED CHRISTMAS RETURN PERIOD we are extending our returns date for all Christmas 2019 orders...you have until the 10 January 2020 to return any items.
We are sure that you will be completely thrilled with your purchase from Nalu Beads but if, for any reason, you should decide not to keep it, our returns policy makes it easy for you to send it back to us.
Returns must be made within 30 days of receipt and the goods must be unused and returned to us in their original packaging.
Please include your name, address and order number with the goods you are returning, plus the reason for returning them, and obtain proof of postage. We will then refund you the original cost of your order ( plus the postage if there was a fault with the order).
If you purchased your beads from a retail store or website other than nalubeads.com please go directly to the original place of purchase, thank you.
We regret we are not liable for returns which do not reach us, or are damaged when we get them back.
Unit 6 Velator Way
PLEASE DON'T FORGET TO INCLUDE YOUR DETAILS! We cannot deal with your return if we don't know who you are!