Terms and Conditions

These terms and conditions do not affect your statutory rights.

By placing an order with Nalu Beads you will be agreeing to the following terms and conditions:

Our jewellery is handcrafted with particular attention to detail. Every effort is made to represent items accurately on our website. Because of the nature of the materials used no two items are identical so please allow for some variation in the shape, size and colour of each piece. We cannot accept responsibility for any variation in colour caused by the browser, software or computer system used by you, the customer. Our beads measure between 14mm and 17mm.

Delivery

All prices include the cost of delivery by royal mail. The service we use depends on the order value. We aim to deliver goods within 3 to 5 working days. If an item is out of stock and we anticipate a longer delivery date we will contact you by email or telephone to agree a new delivery date.

Returns

We offer a full refund on goods that are returned to us within 10 days of receipt. The goods must be returned in the condition that they were sent.

If you wish to return an item the cost of postage will be paid by the customer.

We cannot accept responsibility for parcels returned to us that are lost in transit, therefore we strongly recommend at least the royal mail signed for service.

We will refund postage for goods that are deemed faulty.

Payment

Your privacy and security is of the upmost importance to us. Payment will be processed using Paypal. All information is held securely and no data whatsoever will be passed on to a third party.

We accept payment via debit/credit card or Paypal account. All debit/credit payments are processed via Paypal for your security- no Paypal account is required. If you would prefer to pay by Postal Order or cheque please contact us for further details at info@nalubeads.com

Availability

All items offered on our website are subject to availability and stock levels change daily. Prices may be changed on the website without prior notice To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page.

The glass beads are all individually made so may vary slightly to the photograph shown.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.

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